> ## Documentation Index
> Fetch the complete documentation index at: https://asapp-04-04-getting-started-ga.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Live Insights Overview

> Learn how to use Live Insights to monitor and analyze real-time contact center activity.

Live Insights provides tools to track agent and conversation performance in real-time. You can:

* Monitor all queues
* Monitor alerts
* Drill down into each queue to gain insight into what areas need attention.

<Frame>
  <img src="https://mintcdn.com/asapp-04-04-getting-started-ga/fhOzz1xPBhZ9gNCo/images/messaging-platform/insights-monitor-operations.png?fit=max&auto=format&n=fhOzz1xPBhZ9gNCo&q=85&s=5aebc4f92735308b6cd94be83e40823e" width="1893" height="1176" data-path="images/messaging-platform/insights-monitor-operations.png" />
</Frame>

1. The Overview page (All Queues) shows a summary widget for each configured queue.
2. Click a **queue tile** or select a **queue** from the header dropdown to navigate to the Queue Details page.

## Monitor Performance per Queue

The Queue Details page for each queue shows performance across the most important metrics.

All metrics displayed in the dashboard update in true real-time. Metrics can be categorized either as "Right Now" or "Current Period":

* Right Now metrics update immediately upon a change in the ecosystem.
* Current Period metrics will constantly update in aggregate over the day.

## Information Architecture

ASAPP continues to improve the Live Insights experience with new touch points to host live transcripts and to scale up when introducing new metrics and performance signals.

<Frame>
  <img src="https://mintcdn.com/asapp-04-04-getting-started-ga/ZpR04MxPPmfCMzxH/image/uuid-bf8c4354-9a8c-4681-1308-58e471b6443e.png?fit=max&auto=format&n=ZpR04MxPPmfCMzxH&q=85&s=2afdb0da0c02c56ccca0778455a13797" width="1778" height="1268" data-path="image/uuid-bf8c4354-9a8c-4681-1308-58e471b6443e.png" />
</Frame>

1. **All Queues** → Provides a performance overview of all queues and queue groups. Also provides customization tools to show/hide queues and create/manage queue groups.
2. **Single Queue and Queue Groups** → These now include two pages:

   * **Conversations:** Displays performance data for all conversations currently connected to an agent, as well as live transcripts and alerts.
   * **Performance:** Displays queue performance data, both for 'right now' and rolling 'since 12 am'. It also provides agent performance data and showcases feedback sent by customers.

### Two Views: Conversations & Performance

<Tabs>
  <Tab title="Conversations">
    <Frame>
      <img src="https://mintcdn.com/asapp-04-04-getting-started-ga/fhOzz1xPBhZ9gNCo/images/messaging-platform/live-insights.png?fit=max&auto=format&n=fhOzz1xPBhZ9gNCo&q=85&s=31400c5e42da94da61acf65cbd2e086c" width="1978" height="1317" data-path="images/messaging-platform/live-insights.png" />
    </Frame>
  </Tab>

  <Tab title="Performance">
    <Frame>
      <img src="https://mintcdn.com/asapp-04-04-getting-started-ga/fhOzz1xPBhZ9gNCo/images/messaging-platform/insights-performance-view.png?fit=max&auto=format&n=fhOzz1xPBhZ9gNCo&q=85&s=120297cc7946f84cbc2c886a431f050c" width="1967" height="1222" data-path="images/messaging-platform/insights-performance-view.png" />
    </Frame>
  </Tab>
</Tabs>

**Conversations:**

Displays performance data for all conversations currently connected to an agent, as well as live transcripts and alerts.

**Performance:**

Displays queue performance data, both for 'right now' and rolling 'since 12 am'. It also provides agent performance data and showcases feedback sent by customers.