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Adding a New Field last_dispositioned_ts to rep_activity

Adding a New Field last_dispositioned_ts to rep_activity Feature Release

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Added single_intent to conversation state export

Relevant Products: AutoSummary

Added single_intent to conversation state export Feature Release

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Deprecation of company_id

Deprecation of company_id Feature Release

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Adding an allow-list for known good fields to output from CustomerJourney Feed

Adding an allow-list for known good fields to output from CustomerJourney Feed Feature Release

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Ingest entry_type dimension via a customer facing feed

Ingest entry_type dimension via a customer facing feed Feature Release

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Free-Text and Feedback Feeds for AutoSummary

ASAPP introduces two feeds to retrieve data for free-text summaries generated by AutoSummary and edited versions of summaries submitted by agents as feedback.These two feeds enable administrators to retrieve AutoSummary data using the File Exporter API:
  • Free-text feed: Retrieves data from free-text summaries generated by AutoSummary.
  • Feedback feed: Retrieves data from feedback summaries submitted by the agents.
    • This feed contains the text of the feedback submitted by the agent.
    • Developers can join this feed to the AutoSummary free-text feed using the summary ID.
    • Schema: autosummary_feedback
Watch the following video walkthrough to learn about the Free-Text and Feedback feeds:
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New field rep_unassignment_ts added to rep_activity export

New field rep_unassignment_ts added to rep_activity export Feature Release

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AutoPilot Ending Metrics to Dashboards and Feeds

AutoPilot Ending Metrics to Dashboards and Feeds Feature Release